Quality Performance Engineer – Yas Tanzania
Job Overview
Quality Performance Engineer
Yas Tanzania
Responsibilities
Align with TCRA & UCSAF Zonal teams for QOS, issues resolutions and jointly External Interference visits.
Perform analysis through CSW/ Meta Enterprise Centre and prepare Zonal Performance Reports to Regulatory entities including UCSAF and TCRA.
Support technology department understand its customers, their needs and expectations by interacting with them through Zonal market visits.
Handle all customer complaints matters brought in by TCRA & UCSAF and other regulatory bodies.
Interface to NOC on ensuring all received complaints are worked in by responsible teams, resolutions and feedback are provided timely.
Support Quality teams in the regions and work closely with customer service team on VOC and NPS Reports follow-up and resolutions
Ensuring Network availability target is attained and maintained
Competences
Excellent in oral and written communication skills
Demonstrated stable proven Planning skills.
Independent and with good work attitude with high level of integrity
Customer management and communication skills.
Qualifications
A University degree in Telecommunications or equivalent course.
1.5 years experience in telecommunication industry especially on optimizations and customer management.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”. Female candidates are encouraged to apply!
If this description corresponds to you, grow with us by applying before March 09, 2025