Field Retention Team leader – Fiber at Wananchi Group

Field Retention Team leader – Fiber

Wananchi Cable Tanzania Limited

Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of the Eastern Africa leading Internet service provider, We are looking for Field Retention Tear Leader-Fiber, Who will work independently to provide professional and focused customer service both internally and externally, He/She will be reporting to Customer Experience Manager-Fiber

KEY ROLES

Ensuring the Executives under Manager’s responsibility are present as per assigned location.
Resolve service issues & account queries on site; or escalate to relevant team for resolution within 2hrs
Submit weekly & monthly performance reports including VOC, market intelligent and initiatives for improvement, to Country Manager & CE Director

QUALIFICATIONS

• Diploma or Bachelors’ Degree in: Business administration, CT and Public relations
  CS certification
• Experience in retention/Churn team in Telecom/lCT Customer Life cycle management
• Effective verbal communication skills including grammar and tone
• Customer Life cycle management

How to Apply :

Apply to: recruitment@simbanet.co.tz

Deadline: 21st March 2025