Business Performance and Analytics Manager Job at Azam Media, Feb 2025

Job Title: Business Performance and Analytics Manager
Company: Azam Media
Location: Tanzania
Job Type: Full-Time
Application Deadline: February 20, 2025

Education Requirements:

• BSc in Actuarial Sciences, BSc in Mathematics, or a related field.

Key Areas:

• Design Customer Value Management (CVM) and Customer Experience strategies.
• Increase revenue and customer satisfaction.
• Develop retention, win-back, and loyalty programs.
• CVM reports.
• Stakeholder engagement.

Responsibilities:

• Develop analytics programs that profile customers’ behavior.
• Create churn prediction models.
• Measure and analyze customer satisfaction trends.
• Develop revenue stimulation, retention, and loyalty schemes.
• Provide product recommendations and comprehensive business requirements for revenue generation.
• Prepare daily reports showing campaign performances.
• Identify and develop new, efficient, and customer-obsessed base activities and lifecycle programs to increase revenue.

Experience & Skills:

• Minimum of 2 years of experience in telecommunications or Pay TV CVM (Customer Value Management) is advantageous.
• Commercial experience (PayTV, mobile telecoms experience is preferable but not required).
• Proven numerical skills, commercial acumen, and the ability to interpret commercial and financial analysis.
• A track record of developing a strategic vision for CVM activities and reaching ambitious revenue objectives.
• Competent and confident relationship-building skills and the ability to influence senior management.

How to Apply:

• Submit your CV to recruitment@azam-media.com.
• Indicate the Job Title you are applying for in the subject line of your email.
• Deadline: February 20, 2025.