Application Support Analyst Job at ABSA Bank, February 2025
Job Overview
Application Support Analyst
Absa Group
Location: Absa House ABT, Tanzania
Type: Full-time
About Absa
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within the country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.
Job Description
Key responsibilities:
Accountability: Service (Applications) Availability
The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
Related: Treasury Middle Office Analyst Job from ABSA, Feb 2025
Key Activities
Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
Provide holistic support of application availability to Business Users
Take actions to achieve reductions in frequency and duration of incidents that impact application availability
Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
Act on agreed appropriate actions with Line Management to maintain or improve application availability levels
Initiate and coordinate actions required to maintain or improve availability of applications
Act as a coordination point for changes to applications when needed
Maintain an awareness of technology advancements and best practices that support application availability
Understand all the Backup policies and standards for Absa Bank Tanzania and Absa Group
Ensure there are adequate backup plans, process and procedures which are documented are align with the Absa`s Backup policies and standards
Ensure Backup is done for bank’s data across all system according to the Absa policies
Coordinate regulate backup restoration testing and document the results of the testing
Perform Backup off all applications and software for the bank and ensure certificates are kept in a secure and accessible place
Frequently assess the backup process and make improvement plan
Ensure all changes of Hardware and software are in line with the Backup technology in place
Ensure Absa disaster recovery plan for IT is kept in a secure and easily accessible areas
Generate backup report for all systems in daily bases
Ensuring incident ownership from beginning to closure.
Accountability: Test Management
Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management
Key Activities
Work closely with Release Analysts
Review releases and assign appropriate release testing tasks
Compile and review the Testing Deliverables
Conduct installation procedure tests
Participate in functional, performance, and integration testing results
Coordinate user acceptance testing
Coordinate back out testing
Conduct supporting documentation review
Compile test results
Conduct release test review
Coordinate post release testing
Validate and communicate results of testing activities
Accountability: Risk Management
Build relationship with country IT Risk and Governance team and provide support wherever required.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.
Accountability: People Management
Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
Undertake all necessary training to perform the role to the required standards, including gaining accreditation where appropriate.
Accountability: IT hardware Asset Management.
Key activities
Manage IT asset life cycle, procurements, maintenances, and disposals.
Perform asset quarterly reviews for both branches, sales points, and the headquarters.
Ensure Hardware Asset procedures are reviewed, attested, and signed off by Tech executive leaders.
Manage all asset warehouses and ensure entrance and asset movement permissions are in place.
Ensure asset inventory is regularly updated whenever there are changes in ownership.
Risk and Control
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline
Education and Experience Required
Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.
Minimum 3 years of experience in application analysis, support, or a related technology field.
Familiar with programming or scripting Languages e.g. SQL, Oracle, Postgres
Strong background in troubleshooting, identifying root causes, and implement preventive measures.
Basic experience in networking and cybersecurity including fundamental concepts, tools, and best practices
Certification in ITILV3/V4 is an added advantage.
Technical skills / Competencies
Translate Business Requirements to Tech Solutions ( Solid)
Negotiation Skills ( Solid)
Strategic Thinking ( Solid)
ITILv3 – Governance Framework ( Solid)
Communication Skills (Written and Verbal) ( Solid)
Understand the IT service delivery within a corporate environment ( Advanced)
Ability to work in fast paced environments, manage priorities, and meet deadlines (Solid)
Conceptual thinking skills ( Solid)
Ability to analyse, make decision and initiate act ( Solid)
Competencies
Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating
Our Attributes
Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
Trust
Resourceful
Inclusion
Courage
Stewardship
Education
Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)
How to Apply